Shipping and Return Policy
Here at Krated Shop, we strive to get your order to you and complete shipping and delivery as quickly and easily as possible. Orders placed before 1 PM EST Mon–Fri will leave our Charlotte, North Carolina warehouse the very same day.
Processing refers to order verification, tailoring, quality check, and packaging. All orders placed before 2 PM EST are sent to our warehouse, processed, and shipped within 24 hours after the order is placed. After the order is shipped, you will receive a notification via e-mail with the tracking code to the email address you used to place the order.
US Shipping Time:
This refers to the time it takes for items to be shipped from our warehouse in Charlotte, North Carolina, to the destination. Orders are shipped by the US Postal service. Should you choose the FREE or USPS Standard shipping option, you can expect your order within 3 business days if you are on the East Coast or in the Midwest or within 3–5 business days for the West Coast; with USPS Priority, you can expect it within 1–2 business days for the East Coast or 2–3 business days for the West Coast. Please note: these shipping times are estimates and cannot be guaranteed.
We will take returns of unopened product for exchange within 30 days of purchase for store credit only.